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Thank you for shopping with us!
We’re committed to delivering your order quickly and safely.

Processing Time

• All orders are processed within 2– 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You’ll receive another notification once your order has shipped.

Shipping Rates & Delivery Estimates

• Local Shipping (within Egypt): 1–5 business days.

• Shipping rates are calculated and displayed at checkout.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery status.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Delays

While we strive to deliver on time, unexpected events (such as weather, courier delays, or customs issues) may occasionally cause delays.

Shipping Policy – Non-Delivery Due to Customer Request

If an order is not received or accepted due to the customer's decision, refusal, or failure to receive the shipment, the customer will be responsible for all applicable shipping and return shipping charges.

These charges will be deducted from any eligible refund or must be paid by the customer before any further shipping or refund process can be completed.