Return & Exchange Policy

Eléganté Perfumes

At Eléganté Perfumes, we are committed to providing the best shopping experience for our customers. To ensure fairness and transparency, we have established the following Return & Exchange Policy.

1. Return & Exchange Eligibility

Customers are eligible to request a return or exchange if the perfume arrives damaged or broken during shipping, subject to the following conditions:

• The request must be submitted within 2 hours of receiving the order.
• A clear, unedited video of the package being opened from the beginning must be provided, showing the condition of both the packaging and the product upon arrival.
• Clear photos of the package and the damaged product must also be sent to our Customer Support team.
• Once the request has been reviewed and approved, we will arrange for a courier to collect the product or deliver a replacement at no additional cost.

2. Cases Not Eligible for Return or Exchange

Return or exchange requests will not be accepted in the following cases:

• The request is submitted after the 2-hour reporting period.
• The required unedited opening video or clear photos are not provided.
• The product has been used or the packaging has been opened in a way that affects its original condition, unless the damage was caused during shipping.

3. Refund Policy

Once the returned product has been received, inspected, and approved, the refund will be processed according to the original payment method:

• Cash on Delivery (COD): Refunds will be processed within 7 business days after receiving the returned product.
• Credit/Debit Card Payments (Visa / Mastercard): Refunds will be processed within 15 business days. The time it takes for the refunded amount to appear in your account may vary depending on your bank's policies.
• Installment Payments: Refunds will be processed within 30 business days, subject to the procedures of the installment provider or financing company.

4. Contact Us

If you have any questions or would like to submit a return or exchange request, please contact our Customer Support team and provide the required video and photos within the specified timeframe. We will handle your request as quickly as possible.

Eléganté Perfumes reserves the right to reject any return or exchange request that does not comply with the terms and conditions outlined above. This policy is intended to protect both our customers and the quality of our service.